April Glam Bag | Ipsy

IPSY | Negative Online Reviews & Comments

Disclaimer: This is a rant. Which means it may annoy some people. You have been warned.

Ipsy was founded by YouTube beauty guru Michelle Phan and is a monthly beauty subscription service that is $10 a month and provides you with 4 deluxe beauty samples, and 1 full size item, all in a themed “glam bag” i.e. a cosmetic pouch. For $10 dollars it’s a really great deal especially if you are interested in trying new products, learning about new up and coming companies or trying out a deluxe item from a veteran company that you may not be willing to spend the money on. The one catch? You do not get to decide what comes in your bag every month and not everyone gets the same variation of products.

This leads to my rant. I have noticed after receiving the April Glam Bag that a few of the products for some subscribers have been damaged. There have also been issues where some packages have not arrived or arrived late and even some when subscribers have complained about be on the “waiting list” and wondering why they haven’t received their bag.

What really upsets me are those who instead of contacting Ipsy Care, which in my personal experience has been extremely responsive and considerate, they upload photos of broken products and comment on others photos about all their “issues” with Ipsy. So I would like to set a few things straight for these people.

  1. If your products come damaged, contact Ipsy Care by email. They will send you a replacement at no cost to you. Ipsy does not have time to troll Instagram looking for subscribers who are posting images of their damaged products.
  2. If you are on the “waiting list” you have to wait. This means you will not receive an Ipsy Glam Bag or be charged until Ipsy contacts you by email to notify you that you are off the waiting list. I am sorry you have to wait but we all were in your shoes at some point so get over it and stop complaining.
  3. If you have not yet received your glam bag, first check your email. Did you receive your tracking number from Ipsy? No, then it hasn’t shipped yet, be patient. Yes, check your tracking number. If it says it was ‘delivered’ someone stole your shit so contact Ipsy Care. If the tracking says it’s ‘in transit’ then sit down and be patient the postal system does not move very quickly that is just reality.
  4. If the month ends and you still not received your bag, contact Ipsy Care. They will either send you another bag or issue a refund. Your choice.

And last but not least please remember the world does not revolve around you. Ipsy has thousands of subscribers they have to work with and while they strive to make each of us happy sometimes you have to put in some work of your own to get what you want. Being negative on social media does not guarantee happiness. At least not for us ‘normal’ people.

Please stop bashing the company or the service and products they provide. Just unsubscribe and move on with your life.

Thanks for reading. Please share to spread the message.

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